Customer Privacy Policy

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • We rely on legitimate interests as the lawful basis for processing personal information (such as name, email address, and message content) submitted through the Contact Us form on our website. Pro Sport Digital provides website design and digital marketing services specifically for private sports coaches. The Contact Us form is the primary route through which prospective and existing clients — coaches looking to grow their coaching business — can reach us to ask about our services, request a quote, or discuss a potential project. This processing is a legitimate interest because: - We cannot respond to an enquiry, answer a question, or discuss a project without the contact details the individual chooses to provide. - The individual initiates contact themselves, voluntarily submitting their information for the specific and obvious purpose of receiving a reply — the processing is entirely within what they would reasonably expect when using a "Contact Us" form. - We collect only the minimum information necessary to respond effectively (typically name, email address, and their message), and this is used solely to correspond about their enquiry. - We do not use this information for any unrelated purpose, such as adding the individual to a marketing list, without separately obtaining their consent. - The processing carries minimal risk: no special category data is collected, the volume of data involved is small, and it is retained only for as long as needed to handle the enquiry and any resulting client relationship. Weighing these factors, the benefit of allowing coaches to easily reach us — and access services that support and grow their coaching business — clearly outweighs the low, expected risk to their privacy. No individual\'s fundamental rights or interests are overridden by this processing.

  • Where an individual ticks the checkbox on our Contact Us form to opt in, we process their name and email address to send them marketing communications about our website design and digital marketing services for sports coaches. Our lawful basis for this processing is consent.

    • This checkbox is unticked by default, and submitting an enquiry does not automatically enrol someone in marketing communications — it requires a separate, active choice. Individuals can withdraw their consent at any time, either by clicking the unsubscribe link included in every marketing email or by contacting us directly, and we will stop processing their data for this purpose without affecting the service of any enquiry they've made.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for information updates or marketing purposes:

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims: